专利名称：Intelligent service management system发明人：David C. Curtis申请号：US10255338申请日：20020926公开号：US08009820B2公开日：20110830
专利附图：
摘要：A system manages the operations of an integrated communications provider.One aspect of the system is a work flow engine. The work flow engine decomposes theservice model into sub-model components based upon whether crossing of pluralnetworks is appropriate to provide requested telecommunication services and which
service providers are available to provide service consistent with the location of thecustomer. The work flow engine also creates a telecommunications design from the sub-model components based on order rules of the service providers. The system
automatically retrieves customer service records and preparing sales proposals based onthose records. The system includes a gateway to incumbent local exchange carriers andtrading partner service providers. The system incorporates features that automatecomparisons between existing services and proposed services, optimizing on-net and off-net services, creation of cutover reports, issuance of service requests to local exchangecarriers and trading partners, and alarming of failures of confirmations.
申请人：David C. Curtis
地址：Crofton MD US
国籍：US
代理机构：The Marbury Law Group, PLLC
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